What photo quality do I need?

Any clear well-lit photo works. We recommend at least 1MB. Our team reviews every upload before printing and we will let you know if we need further photos.

How long does shipping take?

Production takes 2-3 business days, then USPS Priority ships in 2-3 days. Most orders arrive in 5-7 business days.

What if I am not happy with the result?

100% remake guarantee. Not happy within 30 days? We reprint or refund.

Do you ship internationally?

Yes! We ship worldwide. International orders typically arrive in 10-14 business days.

Our Policies

Last updated: April 2026

Shipping Policy

We ship all portraits within the United States via USPS Priority Mail.

Production time: 1–2 business days after you approve your digital proof
Delivery time: 2–5 business days after shipment
Total estimated time: 3–7 business days from order to delivery

Please note that production does not begin until you approve your digital proof. The sooner you approve, the sooner your portrait ships. You will receive a tracking number via email once your order ships.

Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by USPS or other circumstances outside our control.

Refund & Return Policy

Because every portrait is custom-made to order, we do not accept returns or offer refunds for change of mind, incorrect size selection, or dissatisfaction with the art style chosen.

We do offer a full refund or free replacement if:

Your portrait arrives damaged or defective
There is a printing error on our end
Your order is lost in transit

To request a refund or replacement, please contact us within 7 days of delivery at hello@frameyourpets.com with your order number and a photo of the damage. We will make it right promptly.

Proof approval: We send every customer a digital proof before printing. Once you approve the proof, we proceed to print. We are unable to offer refunds based on the final product if it matches the approved proof.

Privacy Policy

FrameYourPets (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what information we collect and how we use it.

Information we collect:

Name, email address, and shipping address when you place an order
Payment information (processed securely by Stripe or PayPal — we never store your card details)
Photos of your pet that you upload to create your portrait
Usage data via Google Analytics to help us improve our website

How we use your information:

To fulfill and ship your order
To send your digital proof and order updates
To respond to your questions or support requests
To improve our website and customer experience

Your pet photos: Photos you upload are used solely to create your portrait. We do not sell, share, or use your photos for any other purpose without your explicit consent.

We do not sell your personal information to third parties. We may share your information with trusted service providers (such as shipping carriers) solely to fulfill your order.

You may request deletion of your personal data at any time by emailing hello@frameyourpets.com.

Terms & Conditions

By placing an order with FrameYourPets, you agree to the following terms:

You confirm that you own the rights to any photos you submit, or have permission from the owner to use them
You understand that all portraits are custom-made and non-returnable except in cases of damage or error on our part
You agree to review and respond to your digital proof in a timely manner — we are not responsible for delays caused by late proof approval
You understand that colors may vary slightly between digital preview and printed product due to differences in screen calibration and printing processes
FrameYourPets reserves the right to decline any order at our discretion

These terms are governed by the laws of the United States. For any questions regarding these policies, please contact us at hello@frameyourpets.com.